CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST – SHIPPING & LOGISTICS

LOCATION
Dallas, TX 75202 | Onsite

COMPENSATION & SCHEDULE
• $18.00/hour
• Hours: Not specified
• Contract with potential for direct hire
• Potential start: As early as next Monday, pending successful completion of required pre-employment screening

ROLE IMPACT
Support customers and internal teams by resolving shipping, logistics, returns, freight, and order fulfillment issues from research through resolution. Success in this role means accurate documentation, timely communication, sound decision-making, and dependable follow-through across customers, carriers, warehouses, and distribution centers.

KEY RESPONSIBILITIES
• Coordinate shipments, including LTL (Less Than Truckload) orders, and schedule carrier delivery and pickup appointments for distribution centers.
• Create shipping labels, outbound bills of lading (BOLs), freight quotes, and shipping documentation while maintaining accurate records.
• Research lost, damaged, or delayed shipments, follow up on claims, and help recover applicable shipping and product costs.
• Process credits and returns, coordinate expedited requests and schedule changes, and ensure required approvals and procedures are followed.
• Investigate customer concerns using internal systems and available resources, taking ownership through resolution while communicating professionally by phone, email, and ticketing systems.

MINIMUM QUALIFICATIONS
• High school diploma or equivalent.
• Previous customer service experience, with shipping, logistics, freight, returns, distribution, or order fulfillment experience strongly preferred.
• Strong critical-thinking, research, problem-solving, communication, data entry, and computer skills with exceptional attention to detail and the ability to manage multiple priorities independently.

CORE TOOLS & SYSTEMS
• Shipping and freight systems
• Email and customer ticketing systems
• Internal order, return, and claims systems
• Shipping labels and bills of lading (BOLs)
PREFERRED SKILLS
• Experience coordinating LTL (Less Than Truckload) shipments and freight.
• Resourceful, solutions-focused approach to researching complex customer issues.
• Dependable and customer-focused with strong ownership and follow-through.

LEGAL NOTICE
• Pre-employment background screening and drug testing are required.
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HS Diploma

1-2 Years