Customer Support Specialist - ERP & Order Operations

Customer Support Specialist - ERP & Order Operations

Location: Hunt Valley, MD
Pay Rate: Up to $23.00 per hour
Position Type: Contract Assignment
Openings: Multiple Opportunities Available (4-6)
Work Environment: Onsite

Schedule

• Full-time, 40 hours per week
• Monday through Friday during standard business hours
• Additional flexibility may be needed during critical system implementation periods

Assignment Duration

• Start Date: July 2026
• Estimated Length: 6-8 Weeks

Position Overview

A growing organization is seeking Customer Support Specialists to assist during a major ERP system implementation. This position will play a key role in supporting customers, processing transactions, managing CRM inquiries, and ensuring business continuity throughout a high-volume operational transition.

The ideal candidate has experience working in a customer service or sales support environment, is comfortable navigating CRM and ERP systems, and can effectively manage multiple tasks while maintaining accuracy and responsiveness.

Primary Responsibilities

• Respond to customer inquiries and manage customer service requests.
• Monitor, assign, and follow up on CRM cases and service tickets.
• Process customer orders and update account information within the ERP system.
• Investigate and resolve order discrepancies, transaction issues, and system exceptions.
• Deliver professional support through phone, email, and web-based communication channels.
• Follow established procedures, workflows, and service guidelines.
• Maintain accurate records and transaction data during system migration activities.
• Escalate inventory, pricing, shipping, or account-related concerns as appropriate.
• Work efficiently within a fast-paced environment while meeting service standards and response goals.

Qualifications

Required Experience

• Previous experience in Customer Service, Sales Support, Order Entry, or Order Management.
• Hands-on experience with CRM and/or ERP systems.
• Experience handling customer transactions and account inquiries.
• Strong organizational skills and attention to detail.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.