Customer Support Specialist

About the job Customer Support Specialist

Every order tells a story-and youre the one who makes sure it ends well. As a Customer Support Specialist, youre the direct line between our customers and the clean water solutions that keep their operations running. Youll solve problems before they become problems, keep orders moving, and turn everyday interactions into reasons customers stick with us.

What Youll Do

• Own order management for your book of core accounts, from entry through on-time delivery
• Be the first call for order questions, issues, and everyday problem-solving
• Partner with our plants and logistics teams to keep shipments on schedule
• Jump in for teammates before they even have to ask
• Work remotely from anywhere in the U.S., with flexibility across time zones as needed

What Makes You Successful

• Customer-first instincts - you know what people need before they finish asking
• A confident communicator who adapts to different styles and audiences
• A proactive problem-solver, comfortable with ambiguity and a fast pace
• A self-starter who thrives independently and pitches in as part of a team
• Sharp attention to detail and solid business acumen
• Comfortable multitasking with minimal oversight

What Youll Bring

• 2+ years of experience in a manufacturing environment
• Intermediate proficiency in Microsoft Office
• College degree preferred, not required

Nice to have:

• Exposure to Continuous Improvement practices (LEAN, 5S, Six Sigma)
• ERP experience (Ross, FRQ, or SAP)

This is a primarily seated, desk-based role. Some flexibility in work hours may be required to support customers across U.S. time zones.

This description reflects the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities and skills required.

USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, USALCO does not offer employment visa sponsorships upon hire or in the future.

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