Customer Support Specialist (Home Services) $18–$24/hr + Full Benefits | Full-Time | Local OwnershipEAC Heating & Air is growing, and we're looking for a reliable, organized Customer Specialist to help keep our service team running smoothly.This is a key role in our office responsible for handling customer calls, coordinating technician schedules, and making sure every job is set up for success. If you enjoy a fast-paced environment and being the go-to person who keeps things on track, this could be a great fit.What You'll DoAnswer incoming calls and assist customers with service needsSchedule and dispatch HVAC technicians efficientlyProvide professional, friendly customer support and follow-upDocument service details and customer interactions accuratelyCoordinate with field technicians and internal team membersAssist with billing, job tracking, and data entryHelp maintain a positive, team-focused office environmentSchedule: Monday–Friday, 8:00 AM – 5:00 PMPay: $18.00 – 24.00 hourly, depending on experienceWhat We're Looking For2+ years of customer service or administrative experienceStrong communication and people skillsHighly organized with the ability to multitaskComfortable in a fast-paced, team environmentBasic computer and office software proficiencyHigh school diploma or equivalentBonus Points ForExperience in HVAC, plumbing, or service-based industriesFamiliarity with ServiceTitanPrevious dispatching or scheduling experienceSales or upselling experienceWhy EAC Heating & Air?Established Company: 30+ years serving the local communityCareer Growth: Opportunities to learn and advance as we growStrong Reputation: 5-star customer reviews and loyal client baseGreat Benefits: Health insurance, company-paid life insurance, 401(k) with match, PTO, and paid holidaysTeam Environment: Supportive, family-oriented cultureIf you're dependable, customer-focused, and ready to be part of a growing team, we'd love to hear from you. Apply today to join EAC Heating & Air.