Customer Support Specialist

Job Summary

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The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.

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Key Responsibilities

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• VMS System Management (If Applicable)
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• Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
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• Ensure compliance with client-specific requirements and deadlines
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• Track activity and status updates within VMS platforms
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• Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
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• Update contractor records for extensions, terminations, and any other operational changes.
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• Assist in extension processes, rate increases, offboarding, and related administrative tasks
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• Client-Specific Onboarding
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• Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
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• Monitor completion and ensure compliance prior to consultant engagements
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• Responsible for distribution of all clients related access and equipment documentation.
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• Serve as the point of contact between internal teams, clients, and contractors during onboarding
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• Timekeeping & Payroll Coordination
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• Act as the main point of contact for all timekeeping access issues
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• Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
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• Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
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