Customer Support Specialist - Intake

Duties include but are not limited to: Assisting with ensuring individuals seeking mental health services have completed applications for services and other necessary paperwork. Answering telephone, receiving intake and screening information from the call center. Will be the customer support specialist for the designated program facility, to include completing requisitions for supplies for other staff at the location. Tracking individuals throughout the open access process, filing, sending out correspondence via mail, email, and responding to questions. Assistance with other data collection and reporting functions as needed. Completing financial eligibility and insurance verification process for those entering Pecan Valley's services. Must be familiar with, and/or willing to be trained in, trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma, and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.