Customer Support Specialist

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning brand ExamFX is the nationwide leader for insurance and securities pre-licensing and continuing education courses, having trained over nine million people since 1996. ExamFX combines streamlined content, cutting-edge online tools, and highly-predictive practice exams that are the most state-specific available, to ensure students are the most prepared on test day. Thousands of organizations trust ExamFX to prepare employees for exciting new careers.

WHAT YOU'LL DO

ExamFX issues 8,000-15,000 certificates per month to individuals who successfully complete our online and virtual coursework. Because our industry is regulated at the state level, we must comply with multiple requirements from multiple jurisdictions with regard to student certification, processing and completion reporting. This position supports our certification compliance efforts through production of accurate and timely reports, creation of compliant certificates and adherence to state rules and regulations.

WHERE YOU'LL WORK

This position will work hybrid out of our Leawood, KS office.

HOW YOU'LL SPEND YOUR TIME

• Daily PLE/CE electronic roster submissions compliant with state reporting rules and deadlines
• Review/approve certificate requests and communicate/research additional resources needed, if any
• Correct certificates and refile rejected submissions
• Process, approve, and sign Ohio certificates
• Manually notate Illinois classroom/virtual attendance and create certificates
• Research/respond to Certification Services Inbox requests from Regulators, Compliance, Customers, Customer Service, and Sales
• Assist Compliance in implementing regulatory changes
• Pay state filing fees via corporate credit card and/or accounts payable
• Complete monthly expense report for state processing & filing fees

WHAT YOU'LL NEED

• Bachelor's degree preferred. High School Diploma or GED required.
• Bilingual - Spanish/English required
• Experience using MS Office tools including Outlook, Excel, Word; Adobe Acrobat
• Organized; able to prioritize
• Excellent attention to detail
• Strong verbal and written communication skills for interaction with internal & external clients, including state regulatory agencies.
• Strong critical thinking and problem-solving skills
• Comfortable learning & operating proprietary company applications (George, CS Tool, DTW, Compliance Tool)
• Ability to work 9:30-6 CST shift

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Nearest Major Market: Kansas City