Customer Support Specialist

Well established engineering company seeking an experienced Customer Support Specialist primary communication link between customers and our sales

This Jobot Job is hosted by: Josh Rabinowitz
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $55,000 - $60,000 per year

A bit about us:

We are seeking a Customer Support Specialist to serve as the primary communication link between customers and our internal Sales, Planning, Production, Quality, and Shipping teams. This role is responsible for managing customer relationships, coordinating orders, providing timely updates, and ensuring customer requirements are communicated accurately throughout the manufacturing process.

The ideal candidate has experience supporting customers within a manufacturing environment, understands production and order fulfillment processes, and is comfortable working within an ERP system such as Epicor Kinetic.

If this sounds like the opportunity for you please read on!

Why join us?

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and continuing education.
• Collaborative work environment with a focus on innovation and quality.
• We are committed to fostering professional development and career advancement by promoting accelerated growth opportunities from within our organization.

Job Details

• 5+ years of experience in customer service, customer support, order management, or inside sales within a manufacturing environment.
• Experience supporting customers in a manufacturing operation and understanding how customer orders move through planning, production, quality, and shipping.
• Strong understanding of the products, customers, and production processes associated with a manufacturing environment.
• Experience using an ERP system for customer/order management; Epicor Kinetic experience strongly preferred.
• Demonstrated experience with order entry, order tracking, order modifications, scheduling, or related order-management responsibilities.

If this sounds like the opportunity for you and you're ready for your next challenge please apply today.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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