Customer Support Specialist

Job Description:

Now hiring for a Customer Support Specialist

Location: Lowell, AR

Pay Rate: $18.00 - $20.00 per hour

Schedule: 8 AM - 5 PM

Bring Your People Skills. We'll Bring the Opportunity.

Looking for Customer Support Specialist jobs in Lowell where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Support Specialist career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required
• Additional education in Business Administration, Customer Service, or a related field is a plus

Experience Requirements

• Minimum 6 years of customer service or customer support experience required
• Proficiency with Microsoft Office Suite and/or Google Workspace
• Experience with Salesforce or other CRM software
• Experience with Microsoft Excel, Google Sheets, and inventory management systems such as Fishbowl
• Typing speed of 60+ words per minute
• Strong phone, email, and interpersonal communication skills

Job Duties

• Answer incoming customer calls and provide professional support
• Log customer interactions and service requests into Salesforce
• Coordinate with technicians to dispatch orders and resolve customer inquiries
• Process and audit purchase orders
• Perform accurate and timely data entry
• Operate a multi-line phone system or switchboard
• Monitor and respond to customer service emails
• Create new customer accounts and maintain account information
• Track shipments, obtain freight quotes, and generate shipping labels
• Maintain electronic inventory records
• Assist with administrative and customer support functions as needed

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

What You Will Do

As a Customer Support Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Support Specialist helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Customer Support Specialist supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.