About FlexTG
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own.
Position Summary
FlexTG is seeking a detail-oriented and tech-savvy Customer Support Specialist (EDC Specialist) to join our team. In this role, you’ll be responsible for ensuring accurate and reliable fleet data collection and reporting across enterprise customer environments.
You will play a key role in supporting onboarding, troubleshooting, and ongoing data operations while delivering a seamless customer experience. This is a great opportunity for someone who enjoys working with data, solving technical issues, and operating in a fast-paced, tech-driven environment.
Key Responsibilities
- Fleet Reporting & Data Management
- Manage and maintain accurate fleet reporting for assigned customer accounts
- Monitor device connectivity to ensure consistent and reliable data collection
- Identify reporting discrepancies and take appropriate action to resolve them
- Troubleshooting & Diagnostics
- Perform structured troubleshooting to resolve data collection and reporting issues
- Follow established workflows to diagnose and fix connectivity problems
- Escalate complex or recurring issues to senior or cross-functional teams as needed
- Customer Support & Onboarding
- Lead onboarding calls for new and existing customers
- Provide guidance on reporting behavior, device status, and best practices
- Support onboarding for standard customer environments
- Documentation & Continuous Improvement
- Document customer interactions, reporting trends, and issue resolutions
- Identify recurring issues and escalate patterns or opportunities for improvement
- Contribute feedback to improve processes and workflow efficiency
- Cross-Functional Collaboration
- Partner with Sales, CRM teams, and internal stakeholders to ensure a seamless customer experience
- Support ongoing reporting needs and internal communication across teams
Minimum Qualifications
- High School Diploma or equivalent
- Prior experience in customer support, service, or operations
- Experience with basic troubleshooting and structured problem-solving
- Strong written and verbal communication skills
- High attention to detail with the ability to manage a steady workload
- Ability to work independently and follow processes through to resolution
- Strong technical aptitude and comfort working with data and system
Preferred Qualifications
- Experience supporting customer accounts with multiple locations or moderate complexity
- Strong Excel skills (data handling, reporting, and analysis)
- 1+ year of customer service or call center experience
- Experience working in a hybrid environment
- Experience with systems such as Printanista, E-Automate, ServiceNow, or similar platforms
- Interest in expanding troubleshooting skills and technical responsibilities
What Success Looks Like
- You manage your workload independently with minimal direction
- You quickly learn new tools and navigate multiple systems confidently
- You approach troubleshooting logically and follow issues through to resolution
- You adapt to changing priorities and customer environments
- You communicate clearly and professionally with customers and internal teams
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.