Seeking motivated individuals committed to delivering exceptional customer service for our customers.
RESPONSIBILITIES
Provide top notch support to customers via phone and email
Troubleshoot and exercise excellent judgement to address customer issues
Take ownership of tasks and bring them to completion
Make recommendations to improve service based on feature requests and bugs
Outbound call to potential customers to answer questions and book appointments
QUALIFICATIONS
Minimum 1-2 years of experience in customer service
Positive attitude and commitment to providing a great customer experience
Excellent written and verbal communication skills
Detail-oriented and highly-organized
Exceptional time management skills and ability to respond to inquiries quickly and effectively
Tech savvy and able to guide customers and mechanics through app and site
Bachelor's degree or equivalent
We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.
YourMechanic is the industry leader in mobile vehicle repair, maintenance, and inspection, offering 500+ services to consumers and fleets across the U.S. and Canada.
Our mission is to leverage technology to service any vehicle, any place, any time. We’ve built the mobility platform of the future, enabling us to service vehicles at the point of need, increase asset yield, and lower total cost. Our mobile model and cloud-based platform replace shops’ physical infrastructure – allowing us to charge fleet owners less, pay more than shops, and attract top-tier mechanics and ASE-certified technicians. Above all, we value our customers’ happiness and satisfaction, whether we’re changing the brakes on a family’s minivan or enabling a commercial fleet of 3,000 to increase utilization.
With more than 1.3 million vehicles on the platform and one of the highest Net Promoter Scores in the business, we’re speeding towards our vision to enable quality auto services for any vehicle, any place, any time.
For fleet services and partnerships, contact: partners@yourmechanic.com
For media inquiries, contact: media@yourmechanic.com
To learn about becoming a technician on our platform visit: www.yourmechanic.com/automotive-technician-jobs