Customer Support Specialist

**FULL OR PART-TIME POSITIONS AVAILABLE**

• Work-Life balance - all Kneaders Bakery & Cafe locations are closed every Sunday & are closed on Thanksgiving Day & Christmas every year
• Health benefits for full-time employees to support health & wellness (we also offer pet insurance for your 4-legged family members)
• Career growth opportunities- Restaurant leadership, retail management, specialization in the art of pastry & bread baking -- Kneaders has many career development paths available.
• Competitive hourly wages

If this sparks your interest, read below to learn about the person Kneaders is currently looking for.

Kneaders Bakery & Cafe is currently looking for a Customer Support Specialist! In the role of Support Specialist, you will have the opportunity to provide support for our operators and employees who work hard for us every day! We are looking for part time and full time agents to take inbound calls.

Customer Support Specialist responsibilities include:

• Respond to customer queries in a timely and accurate way, via phone or email
• Identify customer needs and help customers place orders
• Organize catering orders
• Help customers place to-go orders
• Assist with customer feedback/complaints
• Identifying customer needs and helping customers use specific features (rewards, online ordering, DoorDash, etc.)
• Educate customers on our menu
• This is a remote position in which it is required to reside in a state where we have a Kneaders restaurant (Utah, Texas, Nevada, Arizona, Idaho, or Colorado).

Customer Support Specialist Requirements include:

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with the food service industry is a plus
• Must have your own computer and reliable internet source
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough case
• Highly motivated and cheerful
• Proficiency on the Kneaders menu

If this person is YOU, start your journey today & complete your application