Analysis Skills, Audiovisual, Computer Hardware, Computer Maintenance, Computer Systems, Configuration Management, Customer Support/Service, Document Scanners, Hardware Installation, High School Diploma, Microsoft Active Directory, Mobile Devices, Multitasking, Organizational Skills, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, System Operations, Systems Administration/Management, Systems Maintenance, Team Player, Technical Operations, Technical Support, Time Management, Videoconferencing
Customer Support Specialist
Location: Pompano Beach, FL
Duration: 12 months, Onsite
Seeking for a Customer Support Technician, where you'll provide essential technical support to our enterprise environment. This role involves both in-person and remote assistance to ensure smooth operation of technology systems.
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist in coordinating audiovisual setups and providing video conferencing support.
- Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related issues and develop resolution plans.
- Recommend strategies to improve efficiency, including new practices, devices, and/or software.
- Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
- Collaborate with and assist other areas of the IT department on projects and initiatives.
Required Skills:
- High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
- 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
- Ability to quickly learn new systems in a fast-paced environment.
- Strong problem-solving, analytical thinking, and adaptability.
- Able to manage multiple priorities and work independently or in a team.
- Effective under pressure, with strong organizational and time-management skills.
- Entry-level Tier 1 role supporting low- to medium-complexity issues.
- Works under general guidance from senior IT staff, following documented procedures and checklists.