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Customer Support Specialist

Pridestaff

Portland, OR

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JOB DETAILS
SALARY
SKILLS
Audiovisual, Change Requests/Orders, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, ERP (Enterprise Resource Planning), Establish Priorities, Help Desk, High School Diploma, Landscaping, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Philosophy, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Design, Purchase Orders, Recruiting/Staffing Agency, Resolve Customer Issues, Sales, Sales Operations, Systems Administration/Management, Team Player, Time Management, Writing Skills
LOCATION
Portland, OR
POSTED
Today
CUSTOMER SUPPORT SPECIALIST

Our client has been making the best hardware and software for the professional AV market. Our client manufactures products designed to optimize the audio landscaping.

SUMMARY

This position is responsible for processing orders using an Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system, and providing customers with the highest level of service possible.

PAY: $20.50/hr

BENEFITS UPON HIRE: Medical, Dental, Vision, and 401(k)plan, including match.

SCHEDULE: Monday - Friday 7am- 3:30pm

DUTIES
  • Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
  • Handle day-to-day correspondence via email & phone
  • Utilize the company ERP system to process purchase orders accurately and efficiently
  • Use the company CRM system to manage the work queue and verify customer product certifications before processing purchase orders
  • Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
  • Review purchase orders against quotes to verify pricing before booking into the ERP system
  • Work with customers to resolve pricing issues on POs as they occur
  • Work with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
  • Work with the sales operations team to prioritize orders as needed when inventory is limited
  • Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
  • Review and execute change orders/correction requests
QUALIFICATIONS
  • High School Diploma/GED.
  • Minimum of 6 months of recent work history in a clerical, customer service, or help desk position/environment. (Food and retail experience will not be considered).
  • Excellent written and verbal communication skills
  • Ability to collaborate with a diverse cross-functional team spread throughout the country
  • Knowledge of the Microsoft Office suite (Excel, Word, Outlook, Teams)
  • Ability to prioritize, manage multiple tasks, and meet daily deadlines
  • Embrace the continuous improvement philosophy

Call today or apply online! 971.371.4028

PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted "Best of Staffing" Diamond award for 15 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients. Allow us to support your job and career search and see the difference PrideStaff can make for you!

Compensation / Pay Rate (Up to): $20.50 Per Hour

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

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