Customer Support Specialist
Position Summary
The Customer Support Specialist is responsible for managing assigned customer accounts and providing exceptional customer service throughout the order fulfillment process. Similar to other Customer Support Representatives (CSRs), this role serves as the primary point of contact for customers, ensuring timely communication, accurate order management, and strong cross-functional coordination.
In addition to standard CSR responsibilities, this position has a specialized focus on supporting new customer launches. The Customer Support Specialist partners closely with Sales, Operations, Production, Planning, and Quality teams to ensure seamless onboarding experience for new customers, facilitating successful project implementation from initial order through production and delivery.
This position requires Technical and Project Management Skills. This is NOT a retail customer service position.