Customer Support Specialist

Your MissionThe Academy for Defense Intelligence (ADI) serves as an integrated training solution for all Defense Intelligence Agency (DIA) training. Shared educational support services support learning across all ADI schoolhouses. Your mission is to provide educational support services to personnel across the Defense Intelligence Enterprise.Your ResponsibilitiesCreate course offerings, manage registration process, manage course enrollment and closeout, and provide customer support to learnersEnsure readiness of classrooms, track IT trouble tickets and track IT equipment lifecycleCreate, manage and maintain the master schedule for ADI schoolhousesProctor exams as needed, deliver support for ad hoc assessments, and manage End of Course surveys Assist in the planning, execution, and follow-up of federal employee related seminars for government personnelYour QualificationsMinimum 1 year experience in education/admin supportExcellent oral and written communication skillsProficient in Microsoft Office Suite with advanced proficiency in ExcelExperience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILETS/SCI clearance required, CI polygraph preferred