SNI Companies is seeking a dedicated and professional Customer Support Specialist to join a great team for a marketing company specializing in loyalty and reward programs. This role involves interacting with customers, account management, resolving any emerging problems, and providing administrative support to the sales team.
Schedule: Monday - Friday | 10am - 7pm Location: St. Petersburg, FL 33710 (100% onsite) Starting pay: $18.50 + great benefits (medical, health, dental, 401k, PTO and more)
Responsibilities:
Serve as the primary phone point of contact for customers seeking information regarding products and services.
Process sales orders and ensure accuracy in pricing and product descriptions.
Assist in resolving customer issues over the phone and complaints in a professional and efficient manner.
Coordinate with the sales team to ensure smooth order fulfillment and timely delivery.
Prepare and send quotations or proposals to potential customers.
Maintain accurate records of sales activities, customer interactions, and transactions.
Collaborate with other departments to ensure sales objectives are met.
Provide administrative support to the sales team, including preparing sales reports, updating CRM systems, and handling correspondence.
Requirements:
Proven experience in a sales support role or similar customer service position.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Attention to detail and accuracy in data entry and record-keeping.
Proficiency in MS Office, with experience in CRM software (e.g., Hubspot, Salesforce) preferred.
Ability to work effectively both independently and as part of a team.
High school diploma; additional qualifications in Sales or Marketing will be a plus.