Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (India) Type:Contract Compensation:$25,000–$35,000 Location:Remote Commitment:Substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
Surface systemic patterns and product risks to engineering and product leadership.
Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
Communicate with precision, professionalism, and empathy.
Qualifications
Must-Have
Ability to debug web applications.
Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
Comfortable with AI systems. Experience with LLMs, agents, or generative models.
Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.
Application Process (Takes 20–30 mins to complete)
Upload resume
AI interview based on your resume
Submit form
Resources & Support
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
#hiringmercor
Numbers & Facts
Location
San Francisco, California (Remote)
Salary
$25,000–$35,000 Per Year
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Benchmarkingunmatched
Computer Scienceunmatched
Customer Support/Serviceunmatched
Debugging Skillsunmatched
Documentationunmatched
Internet Applicationunmatched
JavaScriptunmatched
Leadershipunmatched
Problem Solving Skillsunmatched
Product Engineeringunmatched
React.jsunmatched
Research Laboratoryunmatched
Root Cause Analysisunmatched
Software Engineeringunmatched
Software as a Service (SaaS)unmatched
Startupunmatched
Telemetryunmatched
User Interface/Experience (UI/UX)unmatched
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