Customer Support Specialist

We are partnering with a global organization that is looking to add a Customer Support Specialist to their team in Tampa!

Customer Support Specialist

Long Term Contract (1+ year)

Tampa, FL 33602

Hybrid (2 days in office/3 days work from home)

Pay: $23.00/HR

RESPONSIBILITIES

• Support customers on order requests made via phone, fax, or email
• Be the main point of contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues
• Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request
• Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors
• Hold critical judgment of orders, to identify possible shipment delays or improper pricing
• Confirm complete ship-to on orders, ensuring accurate, on-time delivery
• Take over Point Person duties for plants or other duties as assigned by the CS Manager
• Portray a positive image through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner

EDUCATION / EXPERIENCE REQUIREMENTS

• SAP experience required
• Microsoft Excel experience required
• Minimum three years of experience within Customer Service
• Work experience in a global organization or Supply Chain or related fields (or Associate Degree in Business Administration)

COMPETENCIES

• Strong communication skills and problem-solving skills
• Strong multi-tasking and organizational skills
• Strong team & support orientation
• Solid customer service skills
• Good Microsoft skills, specifically MS Outlook and Excel

ESSENTIAL JOB FUNCTIONS

The position holder needs to be able to:

• Answer phone calls timely
• Read, sort documentation
• Work with computer systems
• Multitask
• Problem solve
• Be attentive to details

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.