Customer Support Specialist / Technical Support Specialist

Customer Support Specialist/Technical Support Specialist

Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks.

Why You Should Apply:

- Two openings on a growing team, with people in place to train you

- A relationship-building model where you support customers in their work

- Salaried, with medical, dental, 401k and voluntary benefits

- Book travel on your own card and keep the points

- Hands-on hardware and software work, remote and onsite

What You'll Be Doing:

- Installing systems at customer labs and training their teams

- Troubleshooting, repairing, and maintaining hardware and software

- Providing remote support

- Traveling about 75% in the U.S.

About You:

- Be able to do the job as described

- Lab application knowledge (cytogenetics or pathology is advantageous) and strong customer communication

- A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience. Lab technologists who build their own computers have done well here

- Ability to work autonomously

- Spanish is a plus

How To Apply

We'd love to see your resume, but we don't need it to have a conversation. Email Santi at sjames@jacobsmgt.com and tell me why you're interested. Or, if you do have a resume ready, apply here.