Customer Support Specialist (Treasurers Office)

Job Number: 646

Salary: $19.62 - $29.41

Department/Office: Treasurers Office

Division: Treasurer

Location: 5334 S. Prince St., Littleton, CO, 80120

Job Type: Hourly Full-Time

Posting Date: 06/10/2026

Closing Date: 06/21/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we're here for our neighbors on their best days-and their worst. We share our residents' goals of preserving our quality of life and strive to be the place we're proud to call home.

Our anticipated hiring range for this position is $19.62 - 24.53 hourly depending on experience and qualifications.

GENERAL DESCRIPTION OF JOB:

The Customer Support Specialist is the first point of contact for all Arapahoe County citizens requesting assistance from the Treasurer's Office. This position also performs a wide variety of administrative duties associated with the efficient operations of the Treasurer's Office.

DUTIES:

• Provides customer service to walk in customers and phone inquiries; performs research, answers questions within area of expertise and refers customers to appropriate personnel if needed.
• Performs administrative support duties such as preparing tax payments and forwarding to the Bookkeeping Department, calculating tax redemptions, generating property tax statements and receipts, sending correspondences, and archiving of files.
• Places calls to delinquent taxpayers and informs them of the property tax collection process, performs collection calls, establishes payment plans and monitors payment activity.
• Calculates pre-collection tax amounts, when applicable.
• Assists with administering the Senior/Military Deferral Program.
• Other duties as assigned.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Strong skills in proving exceptional customer service to a diverse population, in a calm, professional, and helpful manner.
• Ability to maintain a high level of confidentiality with sensitive, personal information.
• Intermediate proficiency of Microsoft Excel and Outlook.
• Demonstrated ability to learn new systems, processes, and tax procedures quickly.
• Effective at organizing and prioritizing multiple tasks while maintaining accuracy and timeliness.
• English-Spanish bilingual proficiency preferred.

Behavioral Competencies (these are required for all positions at ACG):

Accountability Accessibility Inclusivity Integrity

Education and Experience:

• High school or GED equivalent.
• 1+ years administrative/clerical experience preferred.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.
• Bilingual English/Spanish communication experience in customer-facing roles will be considered.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 90% of the time sitting and 10% of the time either standing or walking.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.