Administrative Skills, Calendar Management, Communication Skills, Construction, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Documentation, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Design, Project Lifecycle, Project/Program Management, Resolve Customer Issues, Time Management, Writing Skills
Job Title:Customer Support Specialist
Company:GCGC BIZ LLC
Location:United, Louisiana, United States
Employment Type:Full-time
Salary:$35,000 - $45,000 per annum
Job Overview
GCGC BIZ LLC, a full-service design-build and construction company specialising in high-quality residential and commercial projects, is seeking a dedicated and professional Customer Support Specialist to join our team. We deliver comprehensive project management from concept to completion, with a focus on quality craftsmanship, innovative design, and ultimate client satisfaction. The successful candidate will be a crucial link between our clients and our project teams, ensuring a seamless and positive experience throughout the project lifecycle. You will be responsible for providing exceptional support, managing communications, and reinforcing our commitment to excellence.
Key Responsibilities
- Serve as the primary point of contact for clients, handling enquiries via phone, email, and in-person meetings with the utmost professionalism.
- Provide clients with timely and accurate updates regarding project timelines, progress, and key milestones.
- Act as a liaison between clients and internal departments, including project managers, designers, and construction teams, to ensure clear and consistent communication.
- Address and resolve any client concerns or issues promptly and effectively, ensuring a satisfactory outcome.
- Meticulously maintain and update client records and communications within our company's CRM system.
- Gather and document client feedback to contribute to the continuous improvement of our services and processes.
- Assist with scheduling client meetings, consultations, and site visits.
- Support the project management team with administrative tasks related to client accounts and project documentation.
Qualifications and Skills
- Proven experience in a customer service, client relations, or customer support role is essential.
- Exceptional verbal and written communication skills, with a keen eye for detail.
- Strong organisational and time-management skills, with the ability to manage multiple priorities effectively.
- A proactive and client-focused approach with excellent problem-solving abilities.
- Proficiency in Microsoft Office Suite and experience using CRM software.
- The ability to remain calm and professional in a fast-paced environment.
- A genuine interest or prior experience in the construction, architecture, or design industry would be highly advantageous.
Benefits
- A competitive salary and benefits package.
- The opportunity to work with a collaborative and passionate team dedicated to excellence.
- A dynamic role within a growing company with a strong reputation for quality.
- GCGC BIZ LLC is an equal opportunity employer committed to fostering a diverse and inclusive workplace.