JOB OPENING — Customer Support SpecialistADF Medical Services Inc.
We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team.
Role: Customer Support Specialist Department: Customer Support & Patient Services Location: Remote / On-Site Type: Full-Time / Part-Time
What You'll Do:
Handle inbound calls, emails, and chat inquiries from patients and clients
Provide accurate and timely information on services, appointments, and billing
Resolve customer complaints and concerns with empathy and professionalism
Document all interactions accurately in our CRM and support systems
Follow up with patients and clients to ensure full issue resolution
Collaborate with internal departments to address complex inquiries
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Meet and exceed customer satisfaction targets and performance KPIs
What We're Looking For:
1–2 years of customer support or patient service experience
Excellent verbal and written communication skills
Strong problem solving and conflict resolution abilities
Proficiency in CRM tools and basic computer applications
Ability to work independently and as part of a team
Reliable internet connection and quiet home workspace
Healthcare or medical background is a plus but not required