Cengage Group is looking for a Supervisor, Customer Support in Baltimore, Maryland. This role involves leading a team to provide exceptional customer service and managing quality assurance processes. The ideal candidate will have significant experience in customer service and team leadership, focusing on delivering outstanding customer experiences.The candidate will also be responsible for performance management and coaching support representatives to achieve service excellence. Cengage Group is committed to diversity and inclusion and offers a comprehensive rewards package.#J-18808-Ljbffr