Cengage Group seeks a Supervisor, Customer Support to enhance customer experience by leading a team of Support Representatives. This role is pivotal in ensuring high standards in service quality through regular evaluations and coaching.Applicants should have over 5 years in customer service and possess strong leadership and communication skills. The position offers a competitive salary range of $54,000.00 - $66,000.00 USD, with additional performance-based bonuses.#J-18808-Ljbffr