Cengage Group in Providence, Rhode Island is seeking a Supervisor, Customer Support to lead a team that provides world-class service to our online learners. In this role, you will be responsible for managing performance metrics and ensuring high-quality customer interactions. You will develop and implement coaching plans and training workshops to support our team's growth and effectiveness.Ideal candidates will have extensive experience in customer service, strong leadership skills, and a passion for fostering customer satisfaction. This position offers a competitive salary and a rewarding benefits package.#J-18808-Ljbffr