Customer Support Technician

PSR Associates Inc

Boca Raton, FL

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JOB DETAILS

SKILLS

Analysis Skills, Asset Management, Audiovisual, Communication Skills, Computer Hardware, Computer Maintenance, Computer Systems, Configuration Management, Consulting, Customer Support/Service, Document Scanners, Follow Through, Hardware Administration, Hardware Installation, High School Diploma, High Tech Industry, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Installation Guide, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Mobile Devices, Multitasking, On Call, Organizational Skills, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Time Management, Videoconferencing, Willing to Travel

LOCATION

Boca Raton, FL

POSTED

2 days ago

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Customer Support Technician Position Description

We are seeking a Customer Support Technician to join our team. The selected candidate will work onsite in Boca Raton, FL alongside the project team.

Position Summary:
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through

Job Responsibilities:

Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist in coordinating audiovisual setups and providing video conferencing support.
Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
Participate in after-hours (evening and weekend) on-call rotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.
Must be able to lift 50 pounds.

Required Skills:

High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from senior IT staff, following documented procedures and checklists.

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

About the Company

PSR Associates Inc

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