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Customer Support Technician

V2Soft

Boca Raton, FL

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Audiovisual, Business Solutions, Capability Maturity Model Integration (CMMI), Cloud Computing, Community Support, Computer Hardware, Computer Maintenance, Computer Systems, Configuration Management, Customer Support/Service, Document Scanners, Fortune 500 Customers, Hardware Installation, High School Diploma, High Tech Industry, ISO (International Organization for Standardization), Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Mobile Devices, Multitasking, Nonprofit, On Call, Organizational Skills, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, Systems Maintenance, Team Player, Technical Leadership, Technical Recruiting, Technical Support, Testing, Time Management, Videoconferencing, Willing to Travel
LOCATION
Boca Raton, FL
POSTED
2 days ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com  to know more . 



 
Job Responsibilities:
  • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
  • Assist in coordinating audiovisual setups and providing video conferencing support.
  • Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
  • Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
  • Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
  • Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
  • Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
  • Collaborate with and assist other areas of the IT department on projects and initiatives.
  • Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
  • Participate in after-hours (evening and weekend) on-call rotation.
  • Travel to remote locations to provide support as needed.
  • Perform other duties as assigned.
  • Must be able to lift 50 pounds.
Required Skills:
  • High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
  • 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
  • Ability to quickly learn new systems in a fast-paced environment.
  • Strong problem-solving, analytical thinking, and adaptability.
  • Able to manage multiple priorities and work independently or in a team.
  • Effective under pressure, with strong organizational and time-management skills.
  • Entry-level Tier 1 role supporting low- to medium-complexity issues.
  • Works under general guidance from senior IT staff, following documented procedures and checklists.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.  

About the Company

V

V2Soft

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