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Customer Support Technician

PSR Associates Inc
  • Boca Raton, FL
  • Instant Apply
8 days ago

Job Description

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Customer Support Technician Position Description

We are seeking a Customer Support Technician to join our team. The selected candidate will work onsite in Boca Raton, FL alongside the project team.

Summary:
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through

Job Responsibilities:
  • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
  • Assist in coordinating audiovisual setups and providing video conferencing support.
    • Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
    • Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
  • Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
  • Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
  • Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
  • Collaborate with and assist other areas of the IT department on projects and initiatives.
  • Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
  • Participate in after-hours (evening and weekend) on-call rotation.
  • Travel to remote locations to provide support as needed.
  • Perform other duties as assigned.
  • Must be able to lift 50 pounds.

Required Skills:
  • High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
  • 0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
  • Ability to quickly learn new systems in a fast-paced environment.
  • Strong problem-solving, analytical thinking, and adaptability.
  • Able to manage multiple priorities and work independently or in a team.
  • Effective under pressure, with strong organizational and time-management skills.
  • Entry-level Tier 1 role supporting low- to medium-complexity issues.
  • Works under general guidance from senior IT staff, following documented procedures and checklists.

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***





Numbers & Facts

LocationBoca Raton, FL

Skills

  • Analysis Skillsunmatched
  • Asset Managementunmatched
  • Audiovisualunmatched
  • Communication Skillsunmatched
  • Computer Hardwareunmatched
  • Computer Maintenanceunmatched
  • Computer Systemsunmatched
  • Configuration Managementunmatched
  • Consultingunmatched
  • Customer Support/Serviceunmatched
  • Document Scannersunmatched
  • Follow Throughunmatched
  • Hardware Administrationunmatched
  • Hardware Installationunmatched
  • High School Diplomaunmatched
  • High Tech Industryunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Installation Guideunmatched
  • Lift/Move 50 Poundsunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Excelunmatched
  • Microsoft Outlookunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Wordunmatched
  • Mobile Devicesunmatched
  • Multitaskingunmatched
  • On Callunmatched
  • Organizational Skillsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Software Administrationunmatched
  • Software Configuration Managementunmatched
  • Systems Administration/Managementunmatched
  • Systems Maintenanceunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Videoconferencingunmatched
  • Willing to Travelunmatched

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