Experience Level: Entry to Intermediate (0-1+ Years)
Position Summary
The IT Support Technician provides frontline technical support for enterprise hardware, software, mobile devices, printers, audiovisual systems, and end-user technologies. This role is responsible for delivering exceptional customer service, troubleshooting technical issues, supporting IT asset management, and maintaining enterprise technology resources.
The ideal candidate is customer-focused, technically curious, and eager to learn while supporting users in a fast-paced enterprise environment.
Key Responsibilities
Install, configure, and support:
Desktop and laptop computers
Mobile devices
Printers and scanners
Software applications
Windows operating systems
Provide in-person and remote technical support to end users.
Troubleshoot hardware, software, and connectivity issues.
Monitor and maintain systems using:
Active Directory
Microsoft Endpoint Configuration Manager (MECM/SCCM)
Support audiovisual and video conferencing technologies.
Assist with Microsoft Teams, Zoom, and other virtual meeting solutions.
Track and manage IT assets and inventory.
Create and maintain technical documentation and support records.
Escalate issues when necessary and follow established support procedures.
Assist with technology deployments, upgrades, and infrastructure projects.
Travel to remote locations as needed for support activities.
Participate in after-hours and on-call support rotations.
Maintain a high level of customer service and communication throughout issue resolution.
Required Qualifications:
High School Diploma or equivalent.
0-1 year of IT support experience.
Basic understanding of:
Computer Hardware
Windows 10/11
Microsoft Office 365
Networking Fundamentals
Mobile Devices
Strong troubleshooting and problem-solving skills.
Ability to learn new technologies quickly.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to lift up to 50 pounds.
Preferred Qualifications:
Associate's Degree or IT-related education.
Experience supporting enterprise environments.
Experience with:
Active Directory
MECM / SCCM
ServiceNow
Microsoft Teams
Zoom
GoTo Meeting
Experience supporting audiovisual technologies and conference room equipment.
Knowledge of Microsoft Teams Rooms devices.
Core Skills:
Desktop Support
Help Desk Support
Tier 1 Technical Support
Windows 10/11
Microsoft 365
Outlook
Teams
Active Directory
MECM / SCCM
Hardware Troubleshooting
Software Installation
Mobile Device Support
Printer Support
Asset Management
Video Conferencing Support
Customer Service
Technical Documentation
Numbers & Facts
Location
Tallahassee, Florida, FL
Job Type
Full-time
Skills
Asset Managementunmatched
Audiovisualunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Configuration Managementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Document Scannersunmatched
Hardware Administrationunmatched
Help Deskunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Lift/Move 50 Poundsunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft Active Directoryunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
On Callunmatched
Printersunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Installationunmatched
System Center Configuration Manager (SCCM)unmatched
Systems Maintenanceunmatched
Team Playerunmatched
Technical Supportunmatched
Technical Writingunmatched
Videoconferencingunmatched
Willing to Travelunmatched
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