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Customer Support Technician

GHG Corporation

Houston, TX

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JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Communication Skills, Computer Workstations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Establish Priorities, Hardware Administration, Hardware Repair, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Laptop Hardware, Laptop PC, Maintain Compliance, Management of Information Systems/Technology (MIS), Multitasking, NSF Audio Formats, Network Connectivity, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Remote Access, Software Administration, Software Configuration Management, Software Installation, Software Licenses, Software Patches, Support Documentation, Systems Administration/Management, Systems Maintenance, Team Player, Technical Leadership, Technical Support, Technical Training, Telecommunications, Time Management, Writing Skills
LOCATION
Houston, TX
POSTED
Today
Customer Support Technician – GHG Corporation

GHG Corporation is an established SDVOSB, supporting programs with NASA, NSF, andDoW.We are seeking a Customer Support Technicianwho can help support on our LMSTS contract.

Duties and Responsibilities:
  • Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
  • Diagnose, troubleshoot, and resolve technical issues for internal and external customers via phone, remote access, and help desk tools.
  • Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
  • Deploy and support end-user hardware, including performing component replacements and minor hardware repairs.
  • Provide remote technical assistance and escalate complex issues to specialized support teams as needed.
  • Manage IT assets, including inventory tracking, hardware assignments, and software licensing.
  • Perform system updates and patch management to maintain security and compliance.
  • Maintain accurate documentation, support records, and ticketing databases.
  • Identify recurring issues and recommend process improvements to management.
  • Deliver end-user training and technical guidance to users with varying levels of technical expertise.
  • Collaborate with IT teams, vendors, and stakeholders to ensure timely issue resolution and high customer satisfaction.
  • Perform other duties as assigned.
Required Qualifications:
  • High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.
  • Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
  • Hands-on experience with help desk ticketing systems and remote support software.
  • Experience deploying, configuring, and supporting desktop and laptop hardware.
  • Experience installing software applications and managing system updates and patches.
  • Experience troubleshooting hardware, software, and network connectivity issues.
  • Experience with IT asset tracking and inventory management.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong customer service orientation with the ability to support both technical and non-technical users.
  • Ability to prioritize multiple tasks and work independently in a fast-paced environment.
  • Demonstrated ability to work collaboratively as part of a team.

Job Details:

  • Full Time & In-person
  • 40 hours/week
  • Benefits/401k options
  • Job Location: 2100 Space Park Drive, Nassau Bay, TX

We are an Equal Employment Opportunity employer as defined by the EEOC



About the Company

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GHG Corporation

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