Customer Support Technician

Customer Support Technician - GHG Corporation

GHG Corporation is an established SDVOSB, supporting programs with NASA, NSF, and DoW. We are seeking a Customer Support Technician who can help support on our LMSTS contract.

Duties and Responsibilities:

• Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
• Diagnose, troubleshoot, and resolve technical issues for internal and external customers via phone, remote access, and help desk tools.
• Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
• Deploy and support end-user hardware, including performing component replacements and minor hardware repairs.
• Provide remote technical assistance and escalate complex issues to specialized support teams as needed.
• Manage IT assets, including inventory tracking, hardware assignments, and software licensing.
• Perform system updates and patch management to maintain security and compliance.
• Maintain accurate documentation, support records, and ticketing databases.
• Identify recurring issues and recommend process improvements to management.
• Deliver end-user training and technical guidance to users with varying levels of technical expertise.
• Collaborate with IT teams, vendors, and stakeholders to ensure timely issue resolution and high customer satisfaction.
• Perform other duties as assigned.

Required Qualifications:

• High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.
• Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
• Hands-on experience with help desk ticketing systems and remote support software.
• Experience deploying, configuring, and supporting desktop and laptop hardware.
• Experience installing software applications and managing system updates and patches.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Experience with IT asset tracking and inventory management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service orientation with the ability to support both technical and non-technical users.
• Ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Demonstrated ability to work collaboratively as part of a team.

Job Details:

• Full Time & In-person
• 40 hours/week
• Benefits/401k options
• Job Location: 2100 Space Park Drive, Nassau Bay, TX

We are an Equal Employment Opportunity employer as defined by the EEOC