Job Title: Customer Support Technician II - IT
Location: Jersey City, NJ
Duration: 03 Months on W2
Job Description:
Job Summary:
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Primary Responsibilities:
Respond promptly and professionally to incoming telephone calls, chats, and tickets
Assist with order problems, exchanges, edits, and tracking
Develop knowledge of products, services, etc and effectively convey this information to customers
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Adhere to all established procedures, policies, and safety rules
Maintain established performance levels
Qualifications:
Completed Secondary Education
Experience working in customer service-related work.
Basic understanding of customer relationship management (CRM) software.
Ability to effectively communicate over the phone and via email.
Customer service skills and professionalism with a strong ability to diffuse customer concerns.