Customer Support Technician

Job Overview:

Pay Range: $31.00hr - $36.00hr

Requirement/Must Have:

• IT Enterprise experience is preferred.
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.).
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment).

Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
• Assists in coordinating audiovisual setups and video conferencing support.
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
• Collaborate and assist with other areas of the IT department on projects and initiatives.
• Participate in after-hours (evening & weekend) on-call rotation.
• Travel to remote locations to provide support, as needed.
• Perform other duties as assigned.

Skills:

• Active Directory.
• Microsoft Endpoint Configuration Manager (MECM).
• Office 365.
• MS Outlook.
• MS Excel.
• MS Word.
• MS Teams.
• Windows 10.
• Windows 11.
• Zoom.
• GoTo.
• Audiovisual Equipment.

Due to nature of job The candidate must have Ability to lift 50 lbs.