Endpoint Configuration Manager (MECM).
" Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
" Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
" Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and
Windows 10/11.
" Collaborate with and assist other areas of the IT department on projects and initiatives.
" Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
" Participate in after-hours (evening and weekend) on-call rotation.
" Travel to remote locations to provide support as needed.
" Perform other duties as assigned.
" Must be able to lift 50 pounds.
Required Skills:
" High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
" 0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
" Ability to quickly learn new systems in a fast-paced environment.
" Strong problem-solving, analytical thinking, and adaptability.
" Able to manage multiple priorities and work independently or in a team.
" Effective under pressure, with strong organizational and time-management skills.
" Entry-level Tier 1 role supporting low- to medium-complexity issues.
" Works under general guidance from senior IT staff, following documented procedures and checklists.
Note:
As a member of the technology team, they must be able to be contacted to respond to requests and incidents. The vendor is required to provide the Staff Augmentation Member with a smartphone with data service that complies with FDOT agency security requirements. Smartphones must be capable of receiving security updates from the manufacturer or carrier and must be maintained throughout the Staff Augmentation Member's tenure at the agency. The Staff Augmentation Member will use mobile applications such as Outlook, Teams, and ServiceNow, which should also be kept up to date through the appropriate application store.