Customer Support Underwriter (Hybrid)

The Company:

At Utica National Insurance Group, 1,250 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

What You Will Do:

We are seeking a communicative and collaborative Customer Support Underwriter to join our team. In this role, you will be responsible for underwriting mid-term transaction requests, also referred to as an endorsement.  With skills in organization and detail orientation, you'll document your work and update customer information.  You'll also be responsible for communicating with agents via phone and e-mail. This is an excellent opportunity to start a rewarding career in underwriting!

Key Responsibilities:

• Process endorsements and review billing transactions according to established department policies and procedures.
• Communicate and collaborate with internal and external stakeholders in a professional manner when additional information is needed, ensuring timely processing.
• Maintain detailed policy documentation and update customer information as necessary.

Additional Responsibilities:

• Rate endorsements/transactions for multiple lines of business.
• Develop and maintain positive customer relations and coordinates with various functions within the company.
• Perform pre-underwriting tasks for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work.
• Maintain acceptable productivity and quality levels established by management.
• Perform all tasks with direction of supervisor.
• Perform other duties as assigned.
• Conform with all corporate policies and procedures.

What You Will Need:

• Associate's Degree preferred or other insurance training.
• 0-2 years' agency or insurance company experience.

Salary Range: $40,800 - $57,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:                              

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits 
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA) 
• Flexible Spending Accounts 
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.  

#LI-NC1