CUSTOMER SVC REP 1

Job Title: Customer Service Representative (CSR)

Pay grade: G

Pay Rate: $16.93

Employee Status: Full-time

Location: Twin Falls

SOUTH CENTRAL PUBLIC HEALTH DISTRICT

Vision: Healthy People in Healthy Communities

Mission: Prevent Disease. Promote Healthy Lifestyles. Protect and Prepare the public against health threats.

Values: Transparency / Client-Centered / Collaborative / Professionalism / Excellence

Are you looking for an opportunity to serve the communities of Blaine, Camas, Cassia, Gooding, Jerome, Minidoka, , Lincoln and Twin Falls counties? Do you crave a job where you can make a difference and serve the public? South Central Public Health District (SCPHD) is currently recruiting for a Customer Service Representative to join our dedicated group of public health professionals supporting our programs in our Family and Children's Division located in our Twin Falls. We are seeking an applicant who will embrace our agency values, who has excellent interpersonal and teamwork skills, a positive attitude, and who is driven to provide exceptional service. If you have a passion for helping others and making a positive impact in your community, perhaps it's time you considered a rewarding career with SCPHD.

SCPHD is dedicated to living our values, focused on a healthy work/life balance, has a culture that is centered on teamwork and empowerment, and provides an amazing benefit package including: PERSI Retirement Benefits (consistently ranked as one of the nation's best lifetime defined benefit retirement plans), Medical/Dental Benefits and Life Insurance for both the employee and eligible dependents. Paid time-off includes vacation and sick leave that begin accruing immediately upon hire, 11 federal paid holidays per year, and paid parental leave.

Description:

Employees in this position will provide customer service and specialized information regarding all Health District 5 services. The representative will assist clients in securing services, permits or licenses; provide clerical support for District 5 staff members; provide education on District recommendations and programs; perform office support tasks and greet clients. Candidates will possess good knowledge of department programs and services in order to both provide and obtain accurate information; determine eligibility for available services; and refer customer to the appropriate department and/or staff. A high degree of confidentiality is involved in performing work with the public.

Typical Duties:

• Perform a variety of office support functions; answering phones, greeting clients
• Scheduling appointments for clinical services
• Processing payments for services rendered
• Maintaining computerized record keeping systems by adding, deleting, or updating information
• Engage with clients to determine their specific needs
• Obtain program specific data
• Provide specialized information regarding services

Minimum Qualifications:

• Must have a high school diploma or GED
• Experience questioning customers to obtain detailed information in a business setting
• Experience explaining policies, procedures, or rules
• Experience independently handling complaints and upset individuals in a business setting
• Experience answering a business telephone and knowledge of business telephone etiquette
• Experience reviewing documents and records for accuracy and completeness
• Experience accessing data using a computerized records system
• Ability to speak, read, and write Spanish is highly preferred
• Must provide Cover Letter and Resume indicating experience and qualifications

Supplemental Information:

May be exposed to a noisy and crowded work environment, and to hostile or aggressive clients. Most positions involve lifting and carrying boxes weighing up to 40 pounds. These positions may require travel within a local service area.

Thank you for your interest in employment with South Central Public Health District!

If you have questions about this position, please contact us at:

Phone: 208.737.5919

SCPHD is a Tobacco-Free Workplace.

SCPHD is committed to providing equal employment opportunities to all qualified individuals. SCPHD prohibits discrimination against any individual based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, disabilities, veterans' status or any other status protected under applicable federal, state, or local laws.

SCPHD is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.737.5919

Preference may be given to veterans who qualify under state and federal laws and regulations.

Notice: Idaho's Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.