Join to apply for the CUSTOMER SVC/SHIFT LEADER role at Kroger2 weeks ago Be among the first 25 applicantsJoin to apply for the CUSTOMER SVC/SHIFT LEADER role at KrogerJob DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.ResponsibilitiesWork in all areas of our stores including cashiering, stocking, general maintenance, and cleaningAssist store management and team members in the achievement of a favorable customer shopping experienceAssist in leading teams in the planning, implementation and execution of merchandising and operating initiativesWork with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plansDrive sales working with store management team to maximize sales and profits while managing shrinkAssist the store management team in reducing turnover, increasing retention and maintaining consistent store operationsAssist with the management of labor and supply costs to meet customer service and financial targetsEnsure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and proceduresMaintain an awareness of inventory and stocking conditions to capture ordering system integrityDisplay positive attitudeStay current with present, future, seasonal and special adsAdhere to all food safety regulations and guidelinesReinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store managementReport all safety risks or issues, and illegal activity, including robbery, theft or fraudAdhere to all local, state and federal laws, and company guidelinesOversee the total store operations in absence of store managementMaintain flexibility to work any shift, ability to open or close storePromote trust and respect among team membersCreate an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the storeAchieve a satisfactory level of technical and professional skills or knowledge in position and related areasGain and maintain knowledge of products sold; respond to questions and make suggestions about productsPhysical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wristsMust be able to perform the essential job functions of this position with or without reasonable accommodationQualificationsMinimumAny previous supervisory/leadership experiencePast work record reflects dependability and integrityAbility to pass a pre-employment background checkKnowledge of basic mathEffective communication and reading skillsAbility to handle stressful situationsAbout UsBased in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ruler family!What You'll Receive From UsThe Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.Valuable associate discounts on purchases, including food, travel, technology and so much more.Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.For more information about benefits and eligibility, please visit our Benefits Page !Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function OtherIndustries RetailReferrals increase your chances of interviewing at Kroger by 2xGet notified about new Customer Service Lead jobs in St Louis, MO .St Louis, MO $122,000.00-$189,000.00 1 week agoManager, Guest Experience - Staff Operations St Louis, MO $40,000.00-$55,000.00 2 years agoGuest Experience Lead | Maryland Plaza CWE Customer Service Representative - State Farm Agent Team Member St Louis, MO $40,000.00-$55,000.00 9 months agoCustomer Service Associate Team Leader (Front End Support Assistant Manager) Customer Service Representative (ServiceTitan Experience a PLUS!) 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