CUSTOMER SVC/SR DEPT LEADER

Kroger

Albuquerque, NM

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JOB DETAILS

SKILLS

Advertising Monitoring, Best Practices, Budgeting, Cash Management, Coaching, Collective Bargaining, Communication Skills, Corporate Communications, Corporate Compliance, Corporate Law, Customer Experience, Customer Support/Service, Customer1, Diversity, Employee Assistance Plan, Expense Tracking, Federal Laws and Regulations, Financial Reporting, Financial Support, Food Purchasing, Food Safety, Health Plan, High School Diploma, Inventory Management, Mathematics, Money Laundering, Partner Sales, People Management, Performance Analysis, Performance Reviews, Prescription Drugs, Preventative Maintenance, Problem Solving Skills, Profit & Loss, Promotional Programs, Quality Assurance, Quality Metrics, Quality Monitoring, Recipe Development, Record Keeping, Regulations, Resolve Customer Issues, Retail, Retail Management, Safety Compliance, Safety Process, Safety/Work Safety, Sales, Sales Promotions, Schedule Development, Special Needs, State Laws and Regulations, Team Player, Training Program, User Interface/Experience (UI/UX)

LOCATION

Albuquerque, NM

POSTED

Today

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching salesand profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and established standards for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!What you'll receive from us:The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.* Valuable associate discounts on purchases, including food, travel, technology and so much more.* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.For more information about benefits and eligibility, please visit our Benefits Page!Minimum* Effective communication skills* Knowledge of basic math* Ability to handle stressful situations* Retail or Customer Service experience* Front-end experienceDesired* High school diploma or equivalent* Front-end Supervisor* Management experience* Retail experience* Second language: speaking, reading and/or writing* Promote trust and respect among associates.* Communicate company, department, and job specific information to associates.* Collaborate with associates and promote teamwork to help achieve company/store goals.* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.* Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.* Responsible for maintaining records and paperwork required for company and federal compliancy: Anti-money Laundering* Monitor and control supply expenses for the department.* Manage cash control, sales and cash items and records for the store.* Manage the scheduling of Front-end associates to provide adequate department coverage.* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.* Develop and implement a department business plan to achieve desired results.* Create and execute sales promotions in partnership with store management.* Implement the period promotional plan for the department.* Stay current with present, future, seasonal and special ads.* Monitor and control expenses for the department.* Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.* Ensure the department associates are current and compliant with company training standards.* Adhere to all food safety regulations and guidelines.* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.* Notify management of customer or employee accidents.* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.* Adhere to all local, state and federal laws, and company guidelines.* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.* Ability to work cooperatively in high paced and sometimes stressful environment.* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.* Ability to act with honesty and integrity regarding customer and business information.* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.* Must be able to perform the essential functions of this position with or without reasonable accommodation.

About the Company

Kroger

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