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Customer Tech Support Specialist (Help Desk)

Axient LLC

VA

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JOB DETAILS
SALARY
$57,000–$61,200 Per Year
SKILLS
CompTIA A+, CompTIA Network+, Computer Science, Help Desk, IAT - Information Assurance Technical, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Network System Software, Remedy, Secret Clearance, ServiceNow, T-3 / DS3, Technical Support, United States Department of Defense (DoD), United States Navy (USN)
LOCATION
VA
POSTED
5 days ago

Overview

Customer Technical Support Specialist - Support II

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

Astrion has a contingent opening for a Customer Technical Support Specialist - Support II supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.

REQUIRED QUALIFICATIONS / SKILLS

  • Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support
  • Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow.
  • Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation.

PREFERRED QUALIFICATIONS / SKILLS

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, MS-900, MD-102

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About the Company

A

Axient LLC

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