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Customer Tech Support Specialist (NEN)

Astrion

Dahlgren, Virginia

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JOB DETAILS
SALARY
$57,000–$61,200 Per Year
SKILLS
Asset Management, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Science, Computer Workstations, Customer Support/Service, Data Migration, Government Contracts, Hardware Upgrades, IAT - Information Assurance Technical, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Maintain Compliance, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Military, Military/DoD Standards, Network Administration/Management, Network Programming, Operating Systems, Problem Solving Skills, Remedy, Secret Clearance, Software Administration, T-3 / DS3, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, United States Navy (USN), User Account Administration
LOCATION
Dahlgren, Virginia
POSTED
9 days ago
Overview:

Customer Tech Support Specialist (NEN)

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

Astrion has a contingent opening for a Customer Tech Support Specialist (NEN) supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Customer Technical Support Specialist providing technical service desk support, workstation troubleshooting, and network administration for Navy end-users. This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, and maintains compliance with Department of Defense (DoD) cybersecurity standards. 

 

REQUIRED QUALIFICATIONS / SKILLS:

  • Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering 
  • Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation 
  • Experience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networking 
  • Must be able to receive and maintain a SECRET clearance   

 

PREFERED QUALIFICATIONS / SKILLS:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • CompTIA A+, Network+, MS-900, MD-102 

RESPONSIBILITIES:

  • Troubleshooting: Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations. 
  • Ticket Management: Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.Tech  
  • Refreshes: Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades. 
  • Account Administration: Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory. 
  • Compliance: Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates. VIP Support: Provide dedicated, high-touch technical assistance to senior military officers and civilian executives. 

#CJ

About the Company

A

Astrion

We are the transformative evolution of two prominent government services firms, ERC and Oasis Systems, each bringing with them a rich legacy of dedicated service to our nation’s Defense and Federal communities.

The company brings together 2,800 employees focused on Cybersecurity, Digital Solutions, Mission Support, and Systems Engineering serving customers in more than 36 states across the U.S. with Centers of Excellence in Washington DC, Huntsville, AL and Burlington, MA.

Our resources, deep expertise, and adaptable solutions will enable us to scale and expand development and engineering capabilities for Defense and Federal communities.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://astrion.us/about-us/

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