Customer Training Specialist

Role Summary

The AmpliFI Training Specialist is a proactive, dealership-facing role focused on driving contract production at dealerships where AmpliFI is installed. You take behavioral, production, and usage signals — some surfaced by our systems, some you go grab yourself — and turn them into dealer outreach: get the right dealer on the phone, and deliver training that actually moves the needle. Success in this role comes down to two things: being relentless in reaching dealers, and being excellent when you train them.

Who Thrives Here

- Relentless. You don't stop at a voicemail. You follow up, change channels, change times, and keep going until the dealer is on the phone.
- Exceptional trainer. You can walk into any dealership — live or virtual — and leave Finance & Insurance staff noticeably better at their jobs.
- Proactive by default. You reach out before there's a problem, not after, and you don't need anyone to tell you to do it.
- Strong partner. You work shoulder-to-shoulder with Account Managers to keep customers, dealers, and Carketa aligned.

Key Responsibilities

- Identify which dealers need engagement next, using behavioral, production, and usage data — some provided to you, some you pull yourself.
- Reach out to those dealers relentlessly — calls, emails, different channels, different times — until you've connected and scheduled the next training touchpoint.
- Deliver outstanding training to dealership staff — Finance & Insurance managers, desk managers, and sales teams — live, on webinar, or on-site when it makes sense.
- Build and maintain training curriculum and materials — guides, quick-reference cards, video walkthroughs, and FAQs tailored to dealership workflows.
- Coordinate with Account Managers to align training timing with deployment schedules and prioritize the dealers that need attention.
- Surface patterns in training gaps and dealer confusion to Product so AmpliFI gets easier to use over time.
- Collaborate with the AmpliFI Support team to separate training needs from product issues and route dealers to the right resource.

Qualifications

- 2+ years in training, enablement, or customer education — ideally in business-to-business software or automotive.
- Exceptional presentation and training skills — you can explain complex workflows simply and keep an audience engaged.
- Relentless follow-through. You don't let a dealer go dark without multiple attempts through multiple channels.
- Patience and adaptability with dealership staff at varying levels of technical experience.
- Self-directed and organized — you run a full training schedule across many dealers without heavy oversight.
- Experience creating training materials (guides, videos, slide decks) for different audiences.

Preferred Qualifications

- Experience in automotive, Finance & Insurance, warranty, or dealer services.
- Background in dealership operations, Finance & Insurance processes, or dealer-facing enablement.
- Familiarity with warranty contract workflows or dealer management systems.
- Experience with learning management systems, video recording, or webinar platforms.

Why Join Carketa

- Ground-floor opportunity at a company reshaping how the automotive aftermarket warranty ecosystem works together.
- Direct impact — your work at the dealership level translates directly into contract production.
- Collaborative, low-ego culture.
- Clear path to grow into product specialist, enablement leadership, or account-facing roles.

About Carketa

Carketa builds the platform that connects the automotive aftermarket warranty ecosystem. Our VelociFI and AmpliFI products give agents, agencies, dealerships, and Third-Party Administrators the tools to work together more seamlessly — with greater transparency, clearer communication, and less friction at every step. We're looking for driven people to join us at a pivotal stage of growth.

Carketa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.