Customs Brokerage Coordinator / Entry Writer

Customs Brokerage Coordinator

The Customs Brokerage Coordinator supports the customs brokerage team by playing a vital role in ensuring smooth import operations through the accurate and compliant processing of customs entries. This role requires regular interaction with clients, U.S. Customs and Border Protection (CBP), and internal departments to deliver efficient and reliable service. Success in this position is defined by maintaining accuracy, meeting performance KPIs, and continuously developing expertise in customs brokerage best practices.

Essential Duties & Responsibilities:

• Prepare and process customs entries for inbound shipments, ensuring accuracy and compliance with U.S. Customs & Border Protection (CBP) and Partner Government Agency (PGA) regulations.
• Review and verify shipment documentation, including invoices, packing lists, and other required forms.
• Maintain communication with clients to provide release updates and address inquiries.
• Problem-solve and coordinate with importers, CBP, PGAs to address shipment holds, exams, and other clearance related issues.
• Collaborate with internal departments, including Compliance, Transportation and Operations, to ensure timely resolution of shipment issues and adherence to company standards.
• Finalize shipment files with billing details and prepare invoices for customs brokerage services.
• Meet established KPIs for accuracy, timeliness, and client satisfaction.

Desired Skills/Experience:

• College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or related field of study
• Minimum 2 years of customs brokerage experience required
• Working knowledge of CargoWise logistics platform strongly preferred
• Comfortable working with large, complex entries subject to FDA and 232
• Self-motivated, creative thinker with a high level of enthusiasm and desire to exceed customer expectations
• Excellent interpersonal and communication skills, verbal and written
• Strong attention to detail and accuracy
• Working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.