Overview:
The Import CHB Supervisor oversees the daily
operations of the customs brokerage and import team to ensure timely, accurate,
and compliant processing of import shipments. This position ensures compliance
with U.S. Customs and other government regulations, provides leadership to
import staff, and supports operational efficiency through consistent process
execution, training, and customer service. The Import Supervisor works closely
with branch management to meet performance targets and customer expectations.
(* In applicable facilities, the Import CHB Supervisor may
oversee Air BB, NVOCC, and CFS functions. )
Responsibilities:
- Oversee
process flows in compliance with company policy, CBP regulations, and
applicable agency requirements.
- Support
development and implementation of internal SOPs; monitor KPIs to ensure
timely cargo recovery, clearance, and handover to brokers.
- Ensure
accurate and compliant documentation is created, filed, and transmitted to
appropriate government agencies.
- Respond
to internal, customer, and customs requests regarding classification, duty
rates, documentation, and import requirements.
- Provide
oversight of client data records including rate agreements, HTS
classifications, POAs, IRS data, and Customs Bonds, ensuring timely
updates in proprietary systems.
- Collaborate
with sales on customer-specific handling procedures and assist in
onboarding new accounts.
- Monitor
billing accuracy and timeliness; provide support with account reviews and
A/R collections as needed.
- Arrange
and coordinate transportation, warehousing, and distribution of imported
goods; support vendor negotiations when required.
- Conduct
entry audits to ensure compliance and quality standards are met.
- Assist
with post-entry functions such as duty drawback, refunds, and issue
resolution in coordination with the customs brokerage team.
- Contribute
to monthly reporting for branch management.
- Train
and onboard new employees, providing ongoing coaching and development,
evaluate performance and addres performance concerns.
- Maintain
strong working relationships with government agencies on behalf of the
company and customers.
- Support
audit and compliance programs, including JSOX and internal quality
reviews.
- (In
applicable facilities, will Supervise daily import activities, ensuring
efficient handling of Air BB Import, Ocean Import, CHB, and CFS.)
Qualifications:
- 4–6
years of experience import operations (Air and Ocean), including exposure
to CHB functions; supervisory or lead experience strongly preferred.
- High
School Diploma or GED required. Associates Degree preferred.
- Customs
Brokerage License preferred.
- Strong
working knowledge of CBP regulations and other import-related compliance
requirements.
- Familiarity
with CFS operations and warehouse processes is a plus.
- Proven
ability to manage multiple priorities in a fast-paced environment.
- Excellent
communication, leadership, and problem-solving skills.
- Proficiency
with import systems and databases.
Salary Range is between $60,000 - $95,000 depending on experience.