CW Program Coordinator

Job Title: CW Program Coordinator
Location: New York City New York 10013
Duration: Oct 20, 2026 – Oct 20, 2027
Pay Rate: $75.00

JOB DESCRIPTION

PMO Notes:
Location: Hybrid - NY preferred. 25% onsite preferred but not firm. Or EST time-zone
Interview Process: 3 rounds

CW Program Coordinator (Contract) Contingent Workforce Program
About the role
We are looking for a sharp, detail-oriented coordinator to own the day-to-day operational layer of the program: processing worker lifecycle events in VNDLY, coordinating onboarding and offboarding logistics, and keeping our data clean across systems. You will work directly with the CW Program Manager and partner daily with People Services, IT, and our staffing and payroll vendors.

What you will do
Worker operations

• Process contingent worker lifecycle events in VNDLY: worker record creation, work orders, onboarding and offboarding tasks, extensions, assignment updates, and profile changes (including vendor-to-vendor transitions)
• Own VMS record administration end to end, including new vendor setup and records currently processed by People Services
• Coordinate day-one readiness for new contractors: system access requests, equipment, badge logistics, and manager communications; run offboarding checklists and confirm access termination on final days
• Support the contractor onboarding experience, including the new-hire onboarding (NHO) track for contingent workers: session logistics, materials distribution, and coordination with People Services and the onboarding team
• Own front-line triage across the program's intake surfaces: the CW inbox, the Jira ticket queue, and Slack requests. Answer routine questions from the CW Toolkit, resolve or route tickets with context, and keep response times inside SLA
• Support finance and billing operations: chase and correct timesheets, run first-touch traces on payment and billing questions (timesheet to approval to invoice to PO), flag invoice discrepancies and coding issues in Zip, and partner with Finance and vendors through to resolution
• Keep rosters reconciled across VNDLY, Workday, and vendor systems; pull data for monthly program reporting

Program administration

• Own knowledge and content hygiene: Google Drive folder organization, internal knowledge base updates,, and keeping intake forms and templates current
• Administer program communications: the contingent worker inbox and Google Group, distribution lists, recap posts, announcement cross-posting, and Slack channel upkeep
• Support vendor management admin: collect monthly vendor metrics into the program scorecard, schedule QBRs, and track vendor action items through to the next agenda

What we are looking for

• 2+ years in HR operations, staffing/recruiting operations, or program coordination
• Experience with a VMS or HRIS (VNDLY, Workday, Fieldglass, Beeline or similar) strongly preferred
• Are organized and detail-oriented, with excellent professional judgment. You will manage time-sensitive and critical processes related to compensation, performance, and compliance, and handle our worker data with the utmost care — ensuring accuracy as well as privacy.
• Are reliable and responsive. You will be fielding time-sensitive and urgent questions and requests from employees and People team partners.
• Have excellent communication skills for coordinating with cross-functional partners.
• Are able to manage multiple deadlines and prioritize effectively — especially in a fast-paced environment where priorities shift.
• Are customer service-oriented. You consider internal teams as "clients " for whom you want to provide a great experience, and you take a flexible and creative approach to problem-solving.
• Fluent in Google Workspace (Docs, Sheets) and SlackInterest in using automation and AI to improve day-to-day processes
• Staffing industry or contingent workforce program experience is a plus