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Skills
Analysis Skillsunmatched
Call Centersunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Health Planunmatched
High School Diplomaunmatched
Insuranceunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Property and Casualty Insuranceunmatched
Quality Managementunmatched
Quality Metricsunmatched
Time Managementunmatched
Writing Skillsunmatched
Description
Our Client, a Property and Casualty Insurance company, is looking for a CWB Contact Center Representative for their Columbia, SC location.
Responsibilities:
Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers
Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
Assist with special requests as needed.
Complete additional tasks and other projects/duties as assigned
Requirements:
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
1-2 years’ experience of Insurance background
Customer- focused mindset and dedication to providing exceptional service to employees
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking