Assist customers and business partners via telephone and email.
Handle customer complaints in a calm, professional manner.
Diagnose, assess and resolve problems or issues.
Monitor progress of delivery routes.
Scan haul-away pods and verify stamps.
Process changes or cancellations to delivery orders.
Requirements:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
1-year related experience preferably within a call center environment• Strong customer service skills and the ability to satisfactorily resolve issues.
Solid ability to multitask with exceptional organizational skills.
Ability to thrive under pressure while delivering solutions that exceed customer expectations.
Click "Apply Now" to complete an application"
Customer Service
Numbers & Facts
Location
Des Moines, IA
Skills
Call Centersunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Projectunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Project Trackingunmatched
Resolve Customer Issuesunmatched
Transportation Routingunmatched
Warehousingunmatched
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