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Customer Service Jobs in Houston, TX

CWR-Customer Service Rep II

TalentBridge

Houston, TX

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JOB DETAILS
SALARY
$17–$17 Per Hour
SKILLS
Communication Skills, Customer Escalations, Customer Relations, Customer Support/Service, Delivery Driving, English Language, Furniture, Furniture Construction, General Handyperson, Insurance, Leadership, Logistics, Operations Management, Order Delivery, Problem Solving Skills, Spanish Language, Team Lead/Manager, Transportation Routing, Warehousing
LOCATION
Houston, TX
POSTED
4 days ago
About the Role:
Job Title: Customer Service Representative
Location: Brookshire, TX
Pay rate: $17/hr on W2

Manager Comments on Role: (Role is in Brookshire TX)
Schedule & Shift Details
· Must be available Friday and Saturday — this is a 6-day operation (Mon–Sat) work 2 Sundays out of the year.
· Flexibility to work either:
· First Shift: 6:00 AM – 2:30 PM
· Second Shift: 10:30:00 PM – 7:00 PM

Candidate may rotate shifts based on operational need.
*** Manager Comments on Role: This is a dispatch-heavy role in a fast-paced Costco delivery warehouse — not your typical customer service job. The CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and *** operations. This role is all about real-time problem solving, clear communication, and accountability.
We are looking for someone mature and experienced, ideally with a hands-on background (such as handyman work, appliance installation, or furniture assembly) who can speak confidently to driver teams and customers alike. The ability to lead with a firm but respectful tone is key, especially when addressing a primarily male driver workforce.

Key Responsibilities
Dispatch & Route Oversight
· Monitor 30–40 daily routes and stay in direct phone contact with driver teams during deliveries
· Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
· Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
· Maintain real-time awareness of route exceptions, delays, and customer escalations

Customer Escalation Support
· Communicate with customers during in-home deliveries when drivers need assistance explaining services
· De-escalate complaints and clarify expectations
· Act as a liaison between the customer and driver teams to preserve the experience and protect the brand

Warehouse Check-In Support (Primarily 2nd Shift)
· Direct driver teams returning from their routes on trash segregation and haul-away drop zones
· Ensure drivers complete the Costco check-in process before leaving
· Identify and report any non-compliance or missing assets

Team Leadership & Communication
· Serve as lead over CSR support staff during shift; provide direction and escalation support
· Capture daily service disruptions, late departures, and unscanned badges
· Share key issues and recommendations with the Ops Manager for follow-up

Requirements
· Fluent in Spanish and English — preffered but not required.
· 1 +years in dispatch, field operations, or logistics (appliance/furniture preferred)
· Strong phone presence — assertive, calm under pressure, and capable of influencing others
· Comfort working in a warehouse environment with live driver communication
· Reliable and professional demeanor — this is a customer-facing position, even if you're behind the scenes

Preferred Experience
· Prior work in appliance installation, furniture assembly, or handyman/trade roles, insurance,csr
· Previous leadership experience in a dispatch, warehouse, or delivery setting
· Familiarity with Descartes Route Planner, CLX, or other TMS systems

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