CX Account Manager

Job Title: CX Account Manager

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Reports To: Director of Customer Experience (CX)

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Location: Oak Creek (Milwaukee), WI – onsite

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At Atomix Logistics, your growth is a core part of our mission.

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We're one of the fastest-growing fulfillment companies in the country, ranked on the Inc. 5000 list of America's fastest-growing private companies in both 2025 and 2026.

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That's independent proof of the durable, sustained growth we create for the brands we serve and moreover, for the people building it here.

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We don't just handle fulfillment. We handle the details that keep our clients' businesses running, and we're looking for a Customer Experience Account Manager to be the voice our clients count on every day.

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In this role, you'll resolve issues, build lasting relationships, and help shape how clients experience Atomix. It's a role with real impact, based at our 150,000 sq. ft. headquarters in Oak Creek, WI.

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You'll fit right in if you're ambitious, collaborative, a natural problem-solver, and genuinely customer-focused. Our team moves fast, fixes things together, celebrates wins, and takes pride in the work we do every day to help brands grow.

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If that sounds like you, let's talk!

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Salary: $70,000 – $80,000 annually

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Key Job Responsibilities

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• Own a portfolio of client accounts, building strong relationships, understanding their business needs, and acting as their internal advocate at Atomix.
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• Serve as the primary point of contact for assigned accounts, ensuring clients always feel supported, informed, and valued.
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• Represent the client voice internally to drive improvements in scalable order fulfillment of their products.
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• Monitor account health indicators including client satisfaction, order accuracy, on-time shipping percentage, error trends, billing accuracy and inventory accuracy.
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• Lead client onboarding and ensure a smooth, professional transition onto the Atomix platform from day one.
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• Conduct regular account check-ins and business reviews to assess client satisfaction, identify challenges, and proactively present solutions.
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• Manage billing inquiries and account-level documentation with accuracy and professionalism.
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• Proactively reach out to clients to communicate updates, flag potential issues, and strengthen day-to-day relationships.
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• Resolve order and shipment issues with a sense of urgency, keeping clients informed every step of the way.
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• Collaborate with the Customer Experience Associates to ensure day-to-day support tasks are completed with accuracy and timeliness.
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• Work cross functionally with Operations Leadership to align expectations and resolve client needs efficiently.
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Job Requirements

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• 5+ years of experience in customer account management or related client-facing role.
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• Background in 3PL, logistics, warehousing, or eCommerce is preferred, so you understand the world in which our clients operate within.
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• Proven ability to manage multiple client accounts simultaneously with professionalism and attention to detail.
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• Proficiency in CRM platforms and Google Workspace or Microsoft Office (WMS experience a bonus).
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• Dynamic written and verbal communication skills. Equally comfortable on the phone, over email, direct messaging and in person.
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• Ability to manage multiple complex tasks simultaneously in a fast-paced, high-volume environment.
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• Ability to navigate diverse client personalities and relationships with grace, professionalism, and consistency.
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• Bachelor's degree or equivalent experience preferred, but not required
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• Bilingual candidates are strongly encouraged to apply
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• Must be able to lift 50 lbs. occasionally.
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Perks & Benefits

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• Competitive salary ($70,000–$80,000, based on experience).
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• Health insurance premium assistance (ICHRA).
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• PTO, Holidays and Parental Leave.
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• On-the-job training and professional development assistance.
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• Real growth potential, Atomix promotes from within!
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• A collaborative, innovative team that's building something big.
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Ready to Make an Impact?

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If you're the kind of person who thrives on building relationships, solving problems, and wants to play a visible role at one of the fastest-growing companies in America, we want to talk.

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Life in Oak Creek & Milwaukee, WI

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Our facility sits just minutes from downtown Milwaukee with direct access to I-94 and I-43, making your commute straightforward with free parking right at the door.

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Milwaukee is one of the Midwest's most underrated cities. Affordable cost of living, a thriving food and entertainment scene, world-class outdoor recreation along Lake Michigan, and a pro sports culture that runs deep. If you're relocating, your dollar goes further here than in almost any comparable metro in the country.

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*Atomix Logistics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team. Candidates with a criminal record are welcomed and encouraged to apply.