Seeking a CX Contractor to support the Voice of Customer (VoC) program by connecting internal teams with authentic customer experiences.
As a Program Specialist, you'll identify pain points, generate actionable insights, and enhance the customer journey organization-wide.
Key responsibilities include promoting VoC initiatives, analyzing data to craft compelling narratives, creating reports and dashboards, performing root cause analysis, and supporting process improvements.
Required skills include 4+ years in customer support, strong analytical and communication abilities, experience with data reporting, and familiarity with products and crypto concepts.
Nice to have skills involve L&D experience, tools like Looker or Salesforce, blockchain knowledge, and process improvement success.
Educational background is flexible, with a college degree preferred.
Making a Connection: It's About People
Zenex Partners is one of the most prestigious, award-winning, women-owned recruitment firms in the United States. We help companies hire the right people, manage their HR, and expand globally. We act as their recruiting partner, become their extended HR, and help them navigate HR responsibilities, risk, and compliance. We partner with organizations worldwide, utilizing our diverse workforce solutions to meet their recruitment needs. Zenex provides the right tools and assets to enable companies to enter new markets rapidly without needing to set up legal entities.
Our Mission and Goals
We Put People First
OUR MAIN MISSION
To bridge the gap between people and amazing opportunities, empowering individuals and organizations to achieve their full potential through meaningful work.
WHY?
We believe that everyone deserves to find work that is fulfilling, purposeful, and aligns with their unique talents and passions. By prioritizing meaningful connections and promoting diversity, equity, and inclusion, we help individuals and organizations achieve their full potential and make a positive impact on the world.
HOW DO WE DO THIS?
We go beyond traditional staffing to become changemakers, talent matchmakers, and happiness managers. We understand that the success of an organization is not just about the numbers, but also about the people who make it thrive. By going beyond traditional staffing, we are able to build meaningful connections between individuals and organizations that foster growth, innovation, and long-lasting success.